Unified Communications
Explore new ways of working and create a collaborative environment so your people can do great work. Allow productivity and innovation to thrive as you bring people together anywhere, on any device using secure, integrated applications and communications.
Ensuring your people can connect, communicate and collaborate from wherever
they are.
In partnership with global vendors, Insite can provide enterprise-grade unified communications tools and solutions to ensure your people are always connected and your customers can always engage with you.
Our Unified
Communications Expertise
- Increase productivity with clear real-time communications across all levels of our organisation with multi-platform voice, message and data systems
- Extensive experience in project management, design, procurement and installation of single to large multisite communications solutions
- Manage cashflow by shifting from CAPEX to a per-user, per month 'subscription-based' model
- Significantly reduce the ongoing TCO of your IT infrastructure and gain access to Insite's expertise with the big telco suppliers
Solutions for your business
Corporate Telephony
Customised solutions using a range of technologies, service plans and features that allow you to scale up and down as needed. Our corporate telephony solutions deliver seamless and consistent user experience across your business locations.
- Extension number dialling, direct inward dialling (DID) or directory-based dialling
- Call management including queuing and recording
- Professional voice recording services
- Advanced reception features through an enterprise console
Unified Communications
Powerful collaboration solutions made simple: meet, collaborate message and call anyone, anywhere, on any device. Promoting the continuous improvement of workforce efficiency and collaboration tools across your various locations and time zones. Navigate the complexity of supporting your environment by consolidating your suite of communication and cloud collaboration tools, improving adoption and driving greater ROI.
- Voice & video calling
- Hosted conferencing with co-workers and customers
- Collaboration tools including file sharing and instant messaging
- Softphone integration for desktop and mobile endpoints
- Call handling control at end user level
- Securely connect mobile apps with backend business applications
Contact Centre
Customer experience is critical and you need to deliver. Our intelligent and scalable solutions allow you to manage your customer interactions more effectively and create exceptional customer experiences.
- Workflows for workforce and quality management
- Near real-time analytics, monitoring queues, agents and customer satisfaction
- Call recording for training and customer insights
- Scale efficiently up or down to meet business fluctuations
- Control operations from the office or when mobile via a simple, intuitive web interface
Advanced Calling Platform
- Holistic management of your voice services and call handling changes in realtime
- Providing you the ability to divert carrier services in real time without having to call them and enable your business continuity plan in one click
- Workforce management softphone control
- Call and screen recording
- Maximise your human resources and adapt quickly to business changes
Partners we work with
INSITEPLUSYOU
Get in touch to speak to one of our communication specialists, and learn how you can become our plus one.
